PRIVACY AND E-COMMERCE POLICY STATEMENT

Tel-Tru Manufacturing Company is dedicated to developing long-lasting relationships that are built on trust.  Tel-Tru is committed to respecting the wishes of its customers when it comes to privacy.  We will do everything in our power to ensure your right to privacy.

 

Personal Data Transmissions Are Encrypted

Credit card information you provide online is encrypted and is used only within the scope of normal transactions between you, Tel-Tru, and our banking institutions.  We use Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information; including name, address and credit card numbers.

 

Payment Methods Accepted

Visa, MasterCard, and American Express.

Please Note: After the Complete Checkout button is pressed during the checkout process, your transaction will be final, and the total amount of your order will be charged to your credit card at the time of that transaction. If you have any questions please contact us at info@teltru.com or call us at 800-232-5335.

 

Online Ordering Shipping Charges

Currently www.teltru.com does not ship to PO Boxes, APO/FPO, Alaska (AK), Hawaii (HI), Puerto Rico (PW), or International addresses.

Only domestic Continental United States orders are accepted and processed online via Tel-Tru's online shopping cart.  NON-CONTINENTAL UNITED STATES CUSTOMERS — please consult factory at 585-232-1440 or contact us via e-mail at info@teltru.com

 DOMESTIC SHIPPING CHARGES

Order Total	Shipping Charge
Under $50.00	$5.95
Over $50.01	FREE Shipping

Note: Prices, shipping charges, delivery, and availability are subject to change.

 

General Product Lead Time

Lead Time = Business Days
Monday through Friday (does not include weekends or holidays)

• Bimetal Thermometers--Stock to 14 days
• Pressure Gauges--Stock to 12 weeks
• Pressure Gauge Accessories--Stock to 3 weeks
• Gas Actuated Thermometers--3 to 5 weeks
• Vapor Tension Thermometers--3 to 6 weeks
• Thermowells--Stock to 3 weeks
• Surface Thermometers--Stock to 2 weeks
• Glass Industrial Thermometers--4 to 10 weeks
• Barbecue Thermometers--Stock to 14 days
• Non-Contact Thermometers--Stock to 14 days
• Check-Temp Calibrators--3 weeks to 4 weeks

 

Online Purchases--Return Policy

Our Goal: 100% customer satisfaction.  If for any reason you are unhappy with a product purchased from Tel-Tru or wish to cancel an order, please call us at 800-232-5335 or e-mail us at info@teltru.com .  Please reference your ORDER ID number on all correspondence.

Returns must be made within 30 days of purchase. A 15% restocking charge will be applied to any non-defective order cancelled or returned.  Once an order has shipped, shipping charges are non-refundable.  Purchases made by a credit card may only be exchanged or a credit issued to your account.

 

Personal Information

The only personal information collected by Tel-Tru through our website is information that is submitted to us willingly by our customers.  Any information you disclose to us (through online forms, ordering online, e-mail correspondence, etc.) becomes the property of Tel-Tru Manufacturing Company.  Tel-Tru Manufacturing Company will not redistribute your personal information (except in aggregate form: i.e. "50% of visitors to our website...") without your permission.

 

Cookie Policy Statement

Cookies are pieces of information generated by a Web server and stored in the user's computer, ready for future access.  Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers.  Cookies are implemented to allow user-side customization of Web information.  Tel-Tru understands that some users are concerned about cookies.  Tel-Tru uses cookies to help us improve our website and provide our existing customers with the opportunity for continued savings and increased convenience.  Tel-Tru uses cookies to inform us of a repeat visit.  The cookie does not tell us who you are, your name, e-mail address, or password.

Please Note: To add products to your cart, cookies must be enabled in your browser.

 

Opt-in E-mail Marketing

Opt-in e-mail marketing is 100% permission based.  That means that subscribers to that list have stated that they want to receive promotional messages from designated sites or on selected categories.

Tel-Tru's online forms provide the opportunity for the user to (opt-in) check a box to receive, via e-mail, new product and/or company information when it is released.  Your information may be combined with other personally identifiable information such as demographic data and past purchase information to make our future marketing efforts more effective.  We never share personal information about our customers' or our subscription list with third parties.  You can ‘unsubscribe’ at any time.  All opt-in e-mail correspondence we send you will include a description of how to stop receiving future opt-in e-mails.  Should you choose to 'unsubscribe' to the Tel-Tru e-mail program, you will only receive communications from us via mail, telephone, or e-mail as it pertains to your online order/correspondence.

 

Changes to this Site

The information on this site may change at any time without notice.  To ensure that you are receiving the most accurate information--please frequently visit our website!