If you would like to submit your information for consideration for the positions below,  please apply via our online portal, or mail your resume and cover letter to: 

    Human Resources Manager
    Tel-Tru Manufacturing Company
    408 St. Paul Street
    Rochester, NY 14605

TEL-TRU Manufacturing Company is a world-class provider of temperature and pressure measurement products and thermometer calibration systems. We offer an excellent benefit package and salary commensurate with experience. Tel-Tru Manufacturing Company is an EEOC/AA Employer M/F/D/V.


Tel-Tru Manufacturing is looking to hire a part-time Customer Service Specialist.  This position provides a high level of support to Tel-Tru external clients to include domestic and international customers, original equipment manufacturers, distributors and prospective customers.  Regular hours for this position are 10:00 a.m. to 4:00 p.m., Monday through Thursday and 10:00 a.m. to 3:30 p.m. on Friday.  Candidates should be flexible to full time hours based on business needs.  Qualified candidates may apply via our online portal.

Roles and Responsibilities:

  • Performs all Customer Service-related work including the handling of customer communications, order entry, RMA, Credits.
  • Ensures that customers are satisfied and their needs are fulfilled by responding to daily inquiries/requests via phone, fax and e-mail.
  • Provides customer support on how to use Tel-Tru’s products properly.
  • Processes International requirements.
  • Promotes Tel-Tru’s products and Services and screens potential new customers.
  • Contact Tel-Tru suppliers for price quotations on resale products.
  • Provides sales quotations to customers, as required, utilizing Company sales software.
  • Works as a liaison with other departments in satisfying customer product and delivery needs.
  • Attends sales meetings to gain understanding of pending projects
  • Completes, maintains and processes complex orders including documentation and order entry into ERP system.
  • Maintains RMA system and advises customers of dispositions.
  • Maintains compliance of departmental processes and procedures
  • Supports Accounting Department by contacting customers regarding payment of prepays and open terms, delinquencies and shipment holds.

Skills and Experience Requirements:

  • Two to four years Customer Service experience in a manufacturing environment.
  • Strong written and verbal communications skills
  • Strong computer skills to include proven proficiency with Microsoft Office and Outlook, Internet, and ERP systems
  • Excellent math skills
  • Ability to work in a team environment and independently
  • Strong problem solving abilities
  • Must be able to grow relationships
  • High level of sense of urgency when supporting internal and external customers

Education:

  • High School Diploma or GED
  • Associates degree or equivalent, preferred or combination of education and experience.

DEALERS AND DISTRIBUTORS of Industrial and Sanitary Market Temperature and Pressure Measurement Instruments

Tel-Tru is seeking to expand its North American product distribution and customer service network. Dealers/distributors currently involved in temperature and/or pressure applications of any type, process instrumentation, industrial tubing, valves, and standard or sanitary instrument fillings to or within any of the following markets would be ideal candidates:

  • Food and beverage
  • Biotech
  • Dairy
  • Pharmaceutical
  • Oil and gas (energy)
  • Cosmetics
  • Chemical/petrochemical
  •  

    Sales companies from anywhere in North America are viable candidates but distributors supporting regions in and around the following cities are most desired:
  • Seattle
  • Cleveland
  • Portland
  • Detroit
  • Northern/Southern CA
  • Pittsburg
  • Denver
  • Newark
  • Minneapolis
  • Boston (Boston-Southern NH)
  • St. Louis
  • Toronto
  • Chicago
  • Montreal
  • Oklahoma City/Tulsa
  • Ottawa
  • Dallas
  • Quebec
  • Miami
  • Vancouver
  • Atlanta
  •  
  • Cincinnati
  •  

    Tel-Tru Manufacturing Company is a leading U.S. manufacturer with a trusted reputation since 1916. Our focus is to meet customers' requirements and provide World Class products and responsive service. If you are a Dealer or Distributor and interested in Tel-Tru products, please forward all responses to info@teltru.com and include a company profile.

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